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Web Survey Bibliography

Title Use of Faces in Surveys
Year 2010
Access date 12.01.2012
Abstract

An obvious void in the online survey process is the absence of an interviewer and with them a sense of accountability that was present in the days of telephone and in-person interviews. In this study, an interviewer, or rather the sense of one, is reintroduced by tweaking various aspects of the online survey - including different faces on screen, personalizing introductory text (“I” instead of “We”) and altering the tone (formal vs. friendly/casual) and message (incentive-focused vs. research focused). How does the presence or absence of such visual and textual cues impact reporting accuracy?

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Year of publication2010
Bibliographic typeConferences, workshops, tutorials, presentations
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Web survey bibliography - 2010 (251)

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